Grievance

Aragona Pembroke Little League Complaint Procedures

This section describes the procedures governing registration of formal complaints with the Aragona Pembroke Grievance Committee concerning the actions of Managers, Coaches, Players, Umpires or Parents. Complaints may be lodged regarding the conduct of these individuals, not game results. Only team managers can protest games, and protests must be done according to Little League rules. 

NOTE: All team managers are required to read and abide by the Code of Ethics for Managers and Coaches. Complaints must be handled diligently. However, because the Little League Board meets regularly only once per month, it can take four to eight weeks to fully resolve, depending on the nature of the complaint. Complaints are screened by a committee consisting of the League President, Vice President, and other Board members. If by chance one of them is involved in the complaint, that individual will not be involved in the discussion regarding resolution. 

Complaint Procedure 

1. If a parent objects to a team manager's policies or actions (or the actions of anyone else associated with the team or league), that parent should first discuss the matter directly with the manager. Do not approach the manager during a game or practice with your objection. Call and discuss the matter over the phone or make an appointment to see him or her in person. Do not attempt to raise your objection when children are present. 

2. If you are not satisfied with the manager's response, you must contact the President via email (president@myapll.com) to discuss the problem. 

3. If you decide to pursue your complaint, you must submit and complete a written formal complaint to the League President. You will be contacted to discuss the matter along with interested parties or witnesses, including the subject of the complaint. 

4. The complaint will be resolved through our Grievance Committee; the issue will be presented to the committee. The committee will listen to interested parties.  

5. The Board will hear the recommendation of the Grievance Committee at our next board meeting.  If the recommendation for disciplinary action is not protested, the Board will simply hear the recommendation, open the matter for discussion, then call a vote for action.